Privacy Policy

This Privacy Policy (“Policy”) sets forth the practices, procedures, and obligations of BWI 5 Star Shuttles (“Company,” “we,” “our,” or “us”) regarding the collection, use, storage, disclosure, and protection of information provided by individuals (“Customer,” “you,” or “your”) who utilize or access our website www.bwi5starshuttles.com, book our services, or otherwise engage with us.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Purpose and Scope

1.1. The purpose of this Privacy Policy is to affirm and clarify that BWI 5 Star Shuttles does not collect, store, or misuse any personal identifying information, including but not limited to credit card data, phone numbers, and email addresses beyond what is strictly necessary to provide requested transportation services.

1.2. This Policy applies to all interactions, whether digital or verbal, that occur between you and BWI 5 Star Shuttles, including but not limited to:

Website visits.
Online reservations.
Customer service inquiries.
Payment transactions processed via third-party payment processors.

2. Information We Do Not Collect

2.1. BWI 5 Star Shuttles explicitly affirms that it does not:

Retain or archive credit card information.
Collect government identification numbers (e.g., Social Security, driver’s license, passport).
Gather sensitive health-related or biometric data.
Create customer profiles or behavioral tracking databases.

2.2. Any information voluntarily provided (such as name, phone number, or email) is strictly limited to the scope of service delivery and is not used for any unrelated commercial purpose.

3. Financial Transactions and PCI Compliance

3.1. All financial transactions are conducted exclusively through Square, a certified third-party payment processor.

3.2. Square is a PCI DSS (Payment Card Industry Data Security Standard) compliant provider. By relying solely on Square:

BWI 5 Star Shuttles never views, stores, transmits, or retains credit card information.
All sensitive financial information is processed securely through Square’s encrypted systems.

3.3. Customers can be assured that our Company is fully compliant with PCI requirements through Square’s authorization and certification.

4. Voluntary Customer Information

4.1. Customers may voluntarily provide certain limited details in the course of:

Submitting an online booking inquiry.
Contacting us by phone or email.
Confirming pick-up and drop-off locations.

4.2. Such information may include:

Name, email address, and phone number.
Service preferences (e.g., time, date, vehicle type).
Pick-up and drop-off addresses.

4.3. This information is utilized solely for the purpose of:

Confirming and completing transportation services.
Providing driver instructions.
Ensuring smooth communication regarding bookings.

5. Storage and Retention of Information

5.1. We do not maintain permanent databases of personal information.

5.2. Limited contact information, when shared, is used only for the immediate duration of the booking and customer support.

5.3. Once the service is fulfilled, customer information is either deleted or securely anonymized, except where retention is required by law (e.g., for tax or accounting purposes).

6. Disclosure of Information

6.1. BWI 5 Star Shuttles does not sell, rent, trade, or otherwise disclose customer information to any third party for marketing or unrelated commercial use.

6.2. Information may only be disclosed in the following limited circumstances:

To assigned chauffeurs or subcontracted drivers strictly for operational purposes.
To comply with applicable legal obligations, court orders, or governmental regulations.
To protect the rights, property, or safety of BWI 5 Star Shuttles, its employees, or its customers.

7. Data Security Measures

7.1. BWI 5 Star Shuttles implements industry-standard safeguards, including but not limited to:

Secure Sockets Layer (SSL) encryption for all website transactions.
Restricted access to operational booking systems.
Internal policies governing confidentiality and limited employee access to customer information.

7.2. Notwithstanding the above, no system is entirely immune to risk. Customers acknowledge that transmission of information via the internet carries inherent risks, though we endeavor to minimize such risks to the fullest extent possible.

8. Cookies and Website Analytics

8.1. Our website may employ minimal cookies for functionality (such as language preferences or booking session continuity).

8.2. We do not use cookies for: Behavioral advertising, retargeting, or profiling customers for marketing purposes.

9. Children’s Privacy

9.1. BWI 5 Star Shuttles does not knowingly collect information from children under the age of 13.

9.2. Our services are intended for adult customers booking transportation services.

10. Customer Rights

10.1. You have the right to request access to any personal data you have voluntarily provided.

10.2. You have the right to request deletion of such information at any time by contacting us.

10.3. You have the right to refuse to provide personal details, with the understanding that doing so may limit our ability to provide certain services.

11. Updates and Amendments

11.1. BWI 5 Star Shuttles reserves the right to modify, amend, or update this Privacy Policy from time to time.

11.2. All modifications will be effective immediately upon posting to the Company’s website.

11.3. Customers are encouraged to review this Policy periodically to remain informed.

12. SMS Privacy and Data Sharing

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.

Disclaimer & Limitation of Liability

This Disclaimer & Limitation of Liability (“Disclaimer”) applies to all users (“Customer,” “you,” or “your”) of the services offered by BWI 5 Star Shuttles (“Company,” “we,” “our,” or “us”), including the use of our website www.bwi5starshuttles.com, online booking platforms, and transportation services.

By using our services, you acknowledge and agree to the terms contained herein.

1. General Disclaimer

All information provided on our website or in communications is offered on an “as-is” and “as-available” basis.
While we strive to ensure accuracy, BWI 5 Star Shuttles makes no representations or warranties, express or implied, regarding the completeness, reliability, accuracy, or availability of our services or website content.
We expressly disclaim any liability for: Technical errors, interruptions, or downtime; Delays or disruptions caused by circumstances beyond our control; Typographical, pricing, or scheduling errors.

2. Service Delays and Force Majeure

BWI 5 Star Shuttles shall not be held liable for any delay, cancellation, or failure to perform services caused by factors outside of our reasonable control, including but not limited to:

Traffic congestion, weather conditions, mechanical breakdowns.
Road closures, accidents, or construction.
Acts of God, natural disasters, strikes, or governmental actions.

In such circumstances, we will make reasonable efforts to minimize disruptions, but we do not guarantee punctuality under unforeseen or extraordinary conditions.

3. Third-Party Services

Our website and communications may contain links to third-party websites or involve services from third-party providers (such as Square for payment processing). BWI 5 Star Shuttles does not control, operate, or endorse third-party services, and we disclaim any responsibility for the content, practices, or reliability of such third-party entities.

4. Limitation of Liability

To the maximum extent permitted by law, BWI 5 Star Shuttles, including its owners, employees, affiliates, drivers, and contractors, shall not be held liable for:

Any indirect, incidental, special, punitive, or consequential damages.
Loss of profits, business interruption, or data loss.
Personal injury, property damage, or expenses arising out of the use or inability to use our services or website.

In all cases, our liability shall be strictly limited to the amount paid by the Customer for the specific service giving rise to the claim.

5. No Guarantee of Results

While BWI 5 Star Shuttles endeavors to provide safe, timely, and reliable services, we do not guarantee specific outcomes, punctuality, or availability. Customers are responsible for allowing adequate travel time when booking transportation to airports or events, taking into account possible delays.

6. Indemnification

By using our services, you agree to indemnify, defend, and hold harmless BWI 5 Star Shuttles, its affiliates, employees, and drivers from and against any claims, liabilities, damages, costs, or expenses (including reasonable attorney fees) arising out of: Your use of our services, Your violation of this Disclaimer or any applicable law, Your negligence or misconduct.

7. Governing Law

This Disclaimer shall be governed by and construed under the laws of the State of Maryland, without regard to its conflict of law provisions.

Contact Information

Website: www.bwi5starshuttles.com
Phone & WhatsApp: +1 (667) 447-0512
Email: bwi5starshuttles@gmail.com